Overview
Our refund and returns policy lasts 5 days from receipt of order. If 5 days have passed since your purchase, we can’t offer you a partial refund or remake of item based on conditions. There are no refunds on orders placed after the 24hr time period to cancel order. Partial refund or remake of items have stipulations. Please read the entire refund and return policy in its entirety for understanding of of our policy. If you have any questions regarding policy and shipping reach out to us by email at tdesign.ot@gmail.com and a response will be made at 3-5 business days.
To be eligible for a partial return which is to remake your item. Item must be unused and in the same condition that you received it. It must also be in the original packaging. Return shipping is the customers responsibility.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- The item is not within the processing time per our policy and doesn’t include shipping time.
Refunds
Our refund policy will be upheld on every order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund minus all associated fees will be processed, and a credit will automatically be applied to your credit card or original method of payment, will be distributed according to your banking policies. The Queen of Tumblers isn’t liable once the refund is processed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tdesign.ot@gmail.com.
Exchanges
There are NO exchanges on any products.
RETURN/EXCHANGE POLICY:
All of my tumblers are handmade and made to order; therefore, it is not possible to cancel once the process has started. I allow a cancellation period of 24 hours after the order is placed only if the cup has not been pulled and a base has been created. It is the buyer’s responsibility to be aware of the processing time. If the item is damaged upon arrival, you will send the item back to me to be fixed but there will be no refund or any changes made. The only exception is if the maker missed a detail in the order and it must be documented on the order form or agreed upon through email.
If the maker has already started the order and you wish to change your order. There will be a $25 charge that must be paid prior to the maker making the changes. This charge is for material, and time used on creating original order. Shipping charges will be paid by YOU unless otherwise discussed. If a refund is requested after the 24hr grace period it will be declined as our policy states 24hrs only to request refund. No refund will be processed or given if I am within my time frame for processing orders. If the maker is within the timeframe it’s up to the makers digression to refund the order. If the maker chooses to do so, there is a $10 restocking fee per item. If the order is not within it’s time frame and it’s not peak season a refund can be given with the understanding that the order isn’t available for shipping or has been shipped. If maker has to recall the order there will be a fee to cover the cost of shipping (based on shipping charges) and a restock fee of $10per item purchased. If the item is out for delivery and maker cannot recall the order, No refund for purchases.
Gifts
If the item purchased as a gift. The item can be directly mailed to the receiver or the purchaser. There are no returns or exchanges for purchases.
Shipping
Production time varies for each order and to give myself room for any incidents that may occur with the order as well as personal. My production time varies- 3-5 months (occasionally pushed to 6 months during our busy season). This may not be the case for all orders and can be completed prior to the listed time. This listed time frame is a safety net for occurrences that may happen outside of makers control. We pride ourselves in making each product with dedicated time, patience, and love. So, please understand that the maker is working diligent to process and complete orders timely, and that the makers are human and are not machines. If you’re needing your order by a specific date that is within reason that is determined by the maker. The cost of an expedited order fee starts at $75 and will be priced according to the size of the order. Please email maker at tdesign.ot@gmail.com prior to order.
Once the order has been completed it will sit up to a max of 7 days prior to shipping before your item will be ready to ship. We ship our packages based on your mailing preference through USPS and UPS. Please allow allotted time frame based on your selected preference. The Queen Of Tumblers cannot be held responsible for transit delays caused by USPS or UPS. Once the package has left my office it’s up to the customer to maintain tracking of product. I can assist but will wait 7-10 business days before contacting mailing preference.
To return your product, you should mail your product to: P.O. Box 57 Winnsboro, La 71295.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. IF you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at tdesign.ot@gmail.com for questions related to refunds and returns.